B3 | Brent Service User Council

We expect:

1. To be treated equally, with respect, individuality and fairness;

2. To be treated as a person, not a problem;

3. To be given the opportunity to get involved in the services we use and be allowed to participate in an authentic and productive way;

4. Staff to seek feedback from service users for improvement;

5. To have a voice to help improve the services;

6. To be kept informed on the changes to the services;

7. To receive the best quality service that can be provided, and for providers to be held accountable when this is not the case;

8. To understand the options available and be involved in the decision making process;

9. All service users to be told about the wide range of services available to them;

10. All service users to be told about B3 Service User Council for Brent Public Health and know how to contact it with regard to issues or complaints;

11. Service users details to be treated as confidential and only shared on a need-to-know basis for our benefit in treatment;

12. Service users to feel safe in the services, free from abuse, bullying and victimisation;

13. Every service provider to comply with agreed methods of complaining and to share this process with service users so that we know how to make suggestions or complaints;

14. Every service provider to adhere to the appropriate cleanliness and facilities for the services offered;

15. Service users to be involved in the recruitment process for all prospective employees; and 

16. Services should have a service user representative that is able to meet with B3 at least once a month.